Welcome to Rattle & Drum

Customer Service

Stock Information

All items on our site clearly show their stock status. Items listed as in stock will be available to view in-store and are also available for immediate on-line purchase. If we are not currently showing an item as in stock, or do not have a product you require listed at all please contact us, we can order most items for you very quickly, there is not much that we can't get hold of!

Pricing

All prices are in GBP (£) and include UK VAT. Our prices are the same in-store and on-line, and we regularly monitor prices to ensure that we are competitive. We will price match any genuine UK price so if the price of any product is putting you off please talk to us - we will always try to find a deal!

Ordering

To order a product simply browse to the item you want and click Add To Basket. When you have finished shopping click on Checkout and follow the simple checkout process. We recommend registering an account, this way you can use the full functionality of the site, track your order etc.

Payment

We accept all major Credit and Debit Cards (excluding American Express) and we also take payment by PayPal.

Shipping & Delivery

We aim to ship all orders received before 2:00PM on the same day. Orders received later in the day or at the weekend will ship on the next working day. All orders over £100 ship with free next working day delivery with a one hour delivery window. Orders over £25 but below £100 qualify for free shipping which generally takes 2-3 days to arrive or can be upgraded to express for a small charge. Under £25 shipping is a flat rate £2 and will ship by Royal Mail, again with an an option to upgrade to express next day shipping for a small charge. Alternatively all orders can be collected from our Derby store by choosing Click & Collect at the checkout. Please note these details are for UK delivery only, non-mainland orders may take longer and/or incur an additional charge, for international orders please contact us.